Sfdc Admin Job in Yellow Messenger

Responsibilities:

• User management, maintenance, licensing, system security, etc
• Undertake business requests for creation or modifications of reports/dashboards
• Provide remote support to CRM users located in Organisation's offices globally.
• Remotely engage with different teams to ensure the data is accurate, up to date and allocated to the correct stage in Salesforce
• Responsible for continuously optimising Salesforce by configuring setting up and improving the use of the platform whilst aligning to the businesses requirements
• Research and recommend innovative, and where possible automated approaches for administration tasks.Work with the sales enablement function to maintain and update training documentation and provide training to system users
• Creating and maintaining the documentation for registering common issues and resolution methods

Required Skills:

• At least 3-6 years Salesforce support experience
• User support experience Mandatory
• Certified Salesforce Advanced Administrator (ADM 211)
• Project coordination skills
• Familiarity with SaaS business