Desktop Support Engineer Job in Youngminds Technology Solution

Roles & Responsibilties :

• Provide Telephone / Remote /Physical Support L1 to go physically to customer location if required.
• Monitor Tickets & Escalations from the users/IT support
• Baseline/Configuration of Desktops, Laptop and Servers per IT guidelines
• Software s Installation & Configuration
• Windows 7 and Windows 10 troubleshooting
• Laptop and Desktops redeployments (Include DBAN)
• Troubleshooting Hardware & Software Related Issues
• Client Accessories Configuration Printer, Fax, Wireless Devices, etc
• Data Backup Client Support
• DNS, DHCP, AD, and Email account management.
• WLAN & VPN two factor authentication setup and troubleshooting.
• First line Windows server support
• Working with hardware vendors on fixing Hardware issues
• Consult and Escalate tickets to 2nd/3rd level support to find resolution.
• Order or buy computer systems and liaise with purchase and supplies department.
• Maintain computer peripheral devices like printers and resolve associated problems.
• Knowledge of network security practices and anti-virus programs.
• Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance.
• VPN Configuration & Troubleshooting, Remote Support

Requirements :

• Analytical thinking.
• Attention to detail.
• Customer service best practices.
• Knowledge of computers and other hardware devices.
• Knowledge of network troubleshooting, Ethernet and IP configuration.
• Knowledge of software distribution and patch management.
• Knowledge of ticketing-based support systems.