Service Support Engineer Job in Zaco Computers Pvt Ltd.

Service Support Engineer

Service Department

Job Description

• To manage the incoming ticket queries until resolution.
• To coordinate with the clients and the field engineers.
• To provide technical support to clients, if required.
• To organize and schedule service calls across locations in India including remote locations.
  
• To align and ensure appropriate field engineers for on time service calls.
• To conduct quality checks of inwardinventory and accordingly make the report.
• To prepare, maintain and update the data related to service calls and data of the engineers.

Required Experience, Skills and Qualifications

• Require knowledge in computer hardware parts.
• Fluent in English Communication
• Experience for Installation/Support of Servers, Storages & Networking (DELL. HP. IBM, SUN etc) will be more preferable.
• Experience to work on Advance Excel.

Qualification : Bachelor s degree in any field.
Work Experience : 1-2 years
Location: Mumbai