Project, Program, Delivery And People Manager Job in Zensar Technologies Ltd.

Responsibilities

• Manage portfolio of Applications from an Application Management and Support perspective
• Lead the team in meeting SLAs and adhering to Service processes
• Lead change within the team by heading initiatives like Service Improvements, Value Adds
• Understand the IT landscape of the customer with respect to Business functionality of applications and provide valuable insights for better operations
• Understand application inter-relationships and identify risks
• People responsibilities performance appraisals, productivity improvement, punctuality and discipline, talent retention, career planning & development
• Responsible for project management deliverables
• Ensure application portfolio adheres to all hygiene requirements
• Hands on experience in delivery of large scale Technical and IT operations engagement(s) with a team of at least 150 people.
• Demonstrated ability to work in a very fast paced environment, to manage multiple tasks, to adapt and deliver results in highly unstructured situations.
• Ability to build high performing teams, mentoring team members, building a strong second line, ability to attract & retain talent.
• Excellent customer interfacing skills and proven ability to interact with Senior leadership team from IT and Business in the customer organization.
• Good understanding of Project Financials and key levers that influence profitability.
• Ability to provide coherent vision, strategic plans, and leadership to achieve peer/stakeholder buy-in and successful alignment with business vision.
• Able to deal with diverse set of stakeholders and tune abstraction levels to be able to communicate effectively from a campus mind level to client program sponsor
• Proficient in articulation, communication and presentation.
• Accountability for managing delivery of portfolio of engagements across multiple customers in the IT operations, platform maintenance and customer support domains.
• Manage customer relationship in the account from delivery perspective and achieve best in class satisfaction.
• Accountable for key engagement KPIs such as Service Levels and CSAT.
• Manage operational parameters like revenue recognition, resource utilization, attrition, gross margin, competency mix, campus talent induction etc. and manage business growth effectively.
• Responsible for people, attrition management, career planning and development of the team. Drive domain initiatives in the delivery organization and have knowledge specific to customer business process.

• Excellent Hands on skill on MS office applications (Word, Excel, Power Point).
• Should have excellent communication (written / oral) and presentation skills

• Good team management skills able to build and mentor the team
• Ability to work under pressure and manage stress