Cmdb Analyst- Itsm Process Governance- Level 2 Job in Zensar Technologies

Here's how you'll contribute: In this role you will help us: integrate and normalize multiple data sources for hardware assets used by approximately 20,000 of our colleagues across the EMEA region. It s a part of a larger scale effort aimed at establishing a single source of truth for all Hardware Assets used by any of the 40,000+ AmerisourceBergen team members across the globe. experience working with scripts and APIs to manage ServiceNow Configuration Management Database (CMDB) or any other type of data manipulation is highly desirable, successful candidate will work with and can be supported by other colleagues with strong scripting experience. An understanding of key IT Asset Management principles is a must with working knowledge with Hardware Asset Management (HAM) highly desirable. Skills required to contribute: We re looking for someone with: 5+ years of experiencing working in IT Service Management Strong working knowledge of ServiceNow Configuration Management Database (CMDB) Strong experience working with scripts and APIs to manage CMDB data Experience with ServiceNow Hardware Asset Management (HAM) application and integration with CMDB Thorough understanding of asset lifecycle states and minimum required fields for each state Strong working knowledge of Microsoft Excel and Excel formulas, functions, queries Strong interpersonal skills such as active listening, communication, flexibility, and teamwork Working knowledge of asset audits Ability to manage and document the full lifecycle of customer incidents and requests May assist in the business process redesign activities May aid in business case development (i.e., research, data collection) May develop user test cases and validate test results during testing