Support Executive Job in Zenscale Erp
Job Summary
Support Executive
We are looking for a talented Support Executive with min 1yr experience to undertake the most challenging problems that basic representatives cannot resolve due to lack of knowledge or authority. support executives help an organization s clients with concerns.
Roles and Responsibilities
- A professional approach in answering calls and provides information about products and services, taking input of issues and their redressal thereof.
- Maintaining records of transactions and interactions.
- Appropriate and timely follow-ups wherever required.
- Escalate unresolved queries to respective departments for accurate redressal.
Requirements
- Proven experience as support executive or similar role
- Excellent communication skills
- Good listening and problem solving skills
- Ability to take and handle stress and pressure
- Good interpersonal skills
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