Associate - Credit Card Operations Job in Zeta
Associate - Credit Card Operations
Zeta
7 days ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Job Title: Associate Credit Card Operations
Location: Bengaluru, India
Employment Type: Full-time
About Zeta
Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform.
With over 15 million cards issued globally, Zeta enables banks to deliver:
We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D.
About the Role
Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers.
This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations.
Key Responsibilities
Skills & Competencies
Qualifications & Experience
Equal Opportunity Statement
Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply.
Qualification : Graduate degree in any discipline.
Location: Bengaluru, India
Employment Type: Full-time
About Zeta
Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform.
With over 15 million cards issued globally, Zeta enables banks to deliver:
- Rich, digital-first experiences
- Hyper-personalized card programs
- Rapid deployment via web-based product configurators
- API-based innovation and scalability
- Intuitive, modern back-office systems
- Advanced regulatory and compliance tools
We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D.
About the Role
Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers.
This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations.
Key Responsibilities
- Operations Oversight: Monitor and resolve onboarding, delivery, and dispatch issues for new credit card customers.
- Dispute & Fraud Resolution: Handle fraud and dispute cases in compliance with process and regulatory timelines.
- Reconciliation & Settlement: Manage transaction settlement processes and ensure accurate reconciliation of accounts.
- Lifecycle Management: Oversee credit card lifecycle processes, including account maintenance, repayment tracking, credit balance refunds, and closures.
- Stakeholder Coordination: Collaborate with internal and external teams (e.g., product, engineering, bank partner) to resolve operational issues effectively and on time.
Skills & Competencies
- Strong communication and interpersonal skills.
- Customer-first mindset with a proactive problem-solving approach.
- High level of accountability and attention to detail.
- Ability to manage time effectively in a fast-paced and dynamic environment.
Qualifications & Experience
- Education: Graduate degree in any discipline.
- Experience: 1 5 years of relevant experience in Credit Card Operations, Customer Servicing, or Banking Operations.
- Prior exposure to onboarding, dispute management, settlements, and lifecycle operations in cards domain is highly preferred.
Equal Opportunity Statement
Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply.
Qualification : Graduate degree in any discipline.
Similar Jobs for you
Help us improve JobGrin
Need Help? Contact us