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BriefCase

Technical Support Engineer I/ Technical Support Engineer Ii Job in Zeta

Technical Support Engineer I/ Technical Support Engineer Ii

Zeta 7 days ago
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Job Summary Job Title: Technical Support Engineer I / II
Location: Bengaluru, India
Job Type: Full-time

About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch cutting-edge financial products. Founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform, Tachyon, is the world s first cloud-native, fully API-enabled processing stack. It brings together issuing, processing, lending, fraud and risk, core banking, and more into a unified offering.

With over 20 million cards issued globally and trusted by some of the largest banks and fintechs, Zeta is redefining the banking infrastructure landscape. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs over 1700 professionals, with more than 70% in R&D.

About the Role
As a Technical Support Engineer I/II at Zeta, you ll be part of the Banking Technology Support team, responsible for troubleshooting, resolving, and escalating issues related to Zeta Tachyon a platform with 100+ APIs, multiple customer-facing interfaces, and extensive enterprise-grade infrastructure.

This role offers the opportunity to work with high-performing engineering and product teams, support enterprise clients, and grow your career in the B2B SaaS + Fintech space.

Responsibilities
  • Customer Support: Provide first-level technical support to clients, resolving issues efficiently and maintaining high customer satisfaction.
  • Incident Management: Monitor incoming support tickets, emails, and calls. Prioritize and manage based on urgency and business impact.
  • Troubleshooting: Diagnose basic technical issues with banking systems, apps, or APIs using internal tools and knowledge bases.
  • Documentation: Contribute to knowledge base articles, FAQs, and process documents to enhance self-service and internal efficiency.
  • Escalation Handling: Escalate complex issues to L2/L3 teams with thorough documentation and coordinate for resolution.
  • Collaboration: Work cross-functionally with engineers, business analysts, and system admins to resolve customer concerns.
  • Compliance & Security: Ensure adherence to security, privacy, and regulatory standards when handling sensitive customer data.

Required Skills & Competencies
  • Strong problem-solving and debugging abilities.
  • Excellent written and verbal communication skills; able to explain technical concepts to non-technical users.
  • Customer-centric mindset with a focus on delivering prompt, quality service.
  • Comfortable working in fast-paced, multi-tasking environments.
  • Familiarity with:
    • JIRA
    • Postman
    • Kibana, Grafana, Splunk (must-have)
  • Exposure to ticketing systems and knowledge base platforms is a plus.
  • Willingness to learn new tools and technologies in banking and payments.

Experience & Qualifications
  • Bachelor's degree in Computer Science, IT, or related engineering fields.
  • 2.6+ years of overall experience in technical support roles within enterprise or banking technologies.
  • At least 1 year of hands-on experience supporting enterprise-grade software products or platforms.
  • Prior experience in the banking/payments/fintech domain is an advantage.

Why Join Us?
  • Be part of one of the most innovative fintech platforms globally.
  • Opportunity to work closely with industry leaders and high-growth enterprise clients.
  • A culture of growth, learning, and empowerment.

Equal Opportunity Employer
Zeta is an equal opportunity employer committed to diversity and inclusion. We celebrate differences and are proud of our inclusive culture. Candidates from all backgrounds are encouraged to apply.
Qualification :
Bachelor's degree in Computer Science, IT, or related engineering fields.
Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

Apply Now
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