Client Success Partner Job in Zinghr

• High-energy, relationship builder who is eager to work internally and externally to deliver value to customers.
• High levels of emotional intelligence (EQ)
• Deep understanding of each customer s business, and how our products can help them achieve their goals.
• Passionate about building strong customer relationships and ensuring ongoing success.
• Hunter and farmer, continuously finding ways to deliver more value to our customers by upselling their existing engagement.
• Thrilled by the art of deal making, thinking creatively and patiently working through negotiations that satisfy both the customer and the company.

Job Description Roles and Responsibilities

• Own and lead a book of high-ticket accounts, with the goal of renewing customers year over year and identifying revenue expansion opportunities.
• Consult with customers to understand their business and strategic goals throughout the customer lifecycle; ensure customer s overall objectives are being met, and they are finding ongoing value through the adoption of product and services.
• Establish and grow key relationships with executive sponsors, champions, and decision makers across the customer s organization.
• Partner closely with Sales and Customer Success leadership to mitigate churn risk and ensure ongoing customer success.
• Track customer interaction and monitor key leading indicators of success/risk in the CRM

Required Background and Skills

• Minimum of 6 years experience in an Account Management or Customer Success role
• Experience in a B2B and SaaS company, with a focus ongrowth, renewalsandretention
• Critical thinker with strategic approach to problem solving and negotiation
• Excellent presentation skills with C-Suite level
• Experience building trusted relationships with executive sponsors and decision makers at the highest organizational level
• Ability to work independently, in a dynamic environment
• Strong technical background and sales/customer orientation