Critical Project Lead-society Finance & Compliance Job in Zipgrid

Job Title: Critical Project Lead - Society Finance & Compliance

Location: Mumbai

Department: Project Operations

About Zipgrid

Zipgrid ( MyAashiana Management Services Private Limited ) is the only PropTech company specializing in technology-enabled Finance, Compliance, and Office (FCO) management operations for housing and commercial communities on a Done-For-You model. Since 2014, Zipgrid has emerged as a market leader, delivering comprehensive solutions to over 550+ housing societies and commercial communities. Our philosophy, Let the experts do the work, underpins a decade of expertise in creating superior community living and working experiences.

Role Overview

At Zipgrid, every society or commercial complex is treated as a distinct Project. The Critical Projects Lead is entrusted with troubleshooting urgent issues in high-priority projects and managing critical client relationships. This role combines technical expertise with strong client engagement skills to proactively resolve escalations and maintain trust. Reporting directly to the Senior Vice-President FinOps and with a dotted line to the CEO, the Critical Projects Lead is pivotal in maintaining client satisfaction and project success.

Qualifications

• Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance)
• 5 to 7 years of post-qualification experience, preferably in a Managed Services or consulting environment

Key Responsibilities

Client Onboarding

• Lead onboarding for new clients, acting as the primary liaison between delivery teams and clients.
• Coordinate and delegate tasks effectively across delivery teams during onboarding.
• Facilitate seamless knowledge transfer between outgoing and incoming service teams to ensure uninterrupted client support.
• Set clear, realistic expectations for onboarding timelines and challenges, fostering client trust.
• Collect and analyze client feedback to improve onboarding processes.

Managing and Troubleshooting Critical Client Projects

• Oversee critical client accounts, ensuring timely and budget-compliant project delivery in high-stakes situations.
• Build and sustain strong relationships with key client decision-makers.
• Communicate project status clearly to senior management and clients, managing expectations proactively.
• Develop and implement comprehensive project plans including timelines, milestones, and resource allocation.
• Identify potential risks early and implement mitigation strategies to prevent escalation.
• Resolve client escalations promptly and effectively.
• Track and report project performance metrics to internal and external stakeholders.

Requirements and Skills

• Minimum 5+ years in a client-facing role within managed services, consulting, or similar environments.
• Solution-oriented mindset with modern managerial skills and creative problem-solving ability.
• Strong command over finance and accounting concepts with excellent presentation skills.
• Ability to interpret complex financial data and reporting under India GAAP; proficient with accounting software such as Tally.
• Working knowledge of Indian tax laws including income tax and GST, along with regulatory compliance.
• Exceptional communication, interpersonal, and negotiation skills.
• Proven ability to build and maintain relationships across all client levels.
• Experience in managing client expectations and handling escalations tactfully.
• Entrepreneurial mindset coupled with a strong work ethic.
• Excellent analytical, organizational, and time management capabilities.
• Ability to work both independently and collaboratively within teams.

Zipgrid offers you a dynamic environment to solve challenging problems, build lasting client relationships, and contribute to pioneering technology-driven community management.