Analyst, Operations Job in Zocdoc

Position: Analyst, Operations

Location: Pune, Maharashtra, India

Our Mission:

Healthcare should work for patients but it often doesn t. Zocdoc empowers patients by providing a leading healthcare marketplace where millions can easily find and book care across specialties and insurance plans nationwide. We aim to transform healthcare into a competitive, consumer-friendly industry that raises quality and lowers costs.

Your Impact:

As an Analyst, Operations, you ll partner with Provider Set Up teams to turn operational activities into actionable insights. Through data analysis, metrics tracking, and visualization, you ll optimize workflows, projects, and overall team performance helping Zocdoc run smoothly and efficiently.

You ll Enjoy This Role If You Are:

• Detail-oriented and results-driven, with a knack for extracting meaningful insights from diverse data sources.
• Comfortable working independently and collaboratively in a fast-paced, dynamic environment.
• Interested in leveraging emerging technologies like machine learning and AI to innovate.
• Technically proficient in data extraction, analysis, and visualization.
• A strong communicator and multitasker who quickly adapts to new challenges.

Day-to-Day Responsibilities:

• Collaborate across teams to develop/refine performance metrics aligned with business goals.
• Manage projects end-to-end: data analysis, visualization, testing, deployment, and documentation.
• Standardize data interpretation and management practices to ensure consistency and integrity.
• Identify and streamline inefficient workflows using dashboards and consolidated data sources.
• Design and build custom queries and dashboards to support business decisions.
• Train and support end-users in understanding and leveraging new reports and dashboards.

What Success Looks Like:

• Bachelor s degree with at least 60% in 10th/12th/graduation from a top-tier institution.
• 4+ years experience in data management, analysis, visualization, metrics tracking, and modeling.
• Advanced proficiency in SQL.
• Experience with Looker/LookML and Salesforce reporting (preferred).
• Python skills are a plus.
• Strong independent problem-solving skills.
• Excellent verbal and written communication.

Benefits:

• Join a smart, supportive, and mission-driven team.
• Competitive compensation and medical insurance.
• Perks like catered lunch, Ping Pong, daycare facilities, wellness programs, and more.
• Cellphone and Wi-Fi reimbursements.
• Competitive parental leave and sabbatical (after 5 years).
• Annual sponsored health check-ups.
• Certified Great Place to Work (2024-2025).

About Zocdoc:

Zocdoc is the nation s leading digital health marketplace, helping millions find, compare, and book healthcare effortlessly. Founded in 2007, we are driven by our mission to empower patients and guided by our core values. We prioritize diversity, equity, and inclusion, fostering a collaborative, welcoming workplace.