Senior Hr Business Partner Job in Zocdoc

Position: Senior HR Business Partner

Location: Pune, Maharashtra, India

Shift: 6 PM IST to 3 AM IST (to support EST hours)

Our Mission:

Healthcare should work better for patients. Zocdoc s mission is to empower patients with a leading healthcare marketplace that makes booking care easy and transparent across specialties and insurance plans nationwide.

Your Impact on Our Mission:

As a Senior HR Business Partner, you will be essential in fostering a caring, smart, and simple employee experience that drives business success. You ll collaborate closely with People teams in India and the US, coaching managers, leaders, and employees, while helping transform and scale Zocdoc s HRBP function. Your work will directly improve employee satisfaction, retention, and career development empowering the entire company to power better healthcare for patients.

What You ll Do Daily:

• Collaborate with managers and People Operations on sensitive matters like performance management, investigations, terminations, and exit interviews.
• Build trusted relationships with employees, managers, and leadership through coaching and mentoring.
• Provide guidance on employee relations, HR policies, and Zocdoc best practices.
• Partner on performance reviews, talent assessments, compensation, and internal mobility processes.
• Execute and improve HR processes and policies to boost trust, efficiency, equity, and business outcomes.
• Manage legal and compliance risks proactively.
• Work cross-functionally with teams including DEI, Recruiting, Total Rewards, Legal, and Employee Resource Groups (ERGs).
• Serve as a key contact for employee questions about policy, relations, career growth, and learning.
• Support US teams by resolving tickets during EST hours.

What Success Looks Like:

• 6-8 years of core HR Business Partner experience.
• Strong attention to detail and ownership mindset.
• Proven experience handling employee relations and investigations with discretion and empathy.
• Confident and consultative approach with diverse stakeholders.
• Familiarity with Excel, project management tools (e.g., Jira), and data reporting.
• Solid critical thinking and problem-solving skills, leveraging data for insights.
• Experience supporting multiple business units or verticals.
• Excellent communication across multiple channels.
• Comfortable working night shifts overlapping with EST hours.
• Good understanding of Indian Labour and Corporate Laws.
• Knowledge of Workday is a plus.
• Committed to fostering diversity, equity, inclusion, and belonging.
• Humble, respectful, and values treating everyone with dignity.

Benefits:

• A supportive and talented team.
• Competitive pay and medical insurance.
• Perks like catered lunch, Ping Pong, daycare reimbursement.
• Wellness programs (Headspace), counseling via BetterLYF.
• Cellphone and Wi-Fi reimbursement.
• Parental leave, sabbatical after 5 years, and generous PTO.
• Annual health check-ups.

About Zocdoc:

Zocdoc is the leading digital health marketplace in the U.S., empowering millions of patients to find, compare, and book healthcare easily. Founded in 2007, Zocdoc fosters a diverse, inclusive, and collaborative culture driven by a mission to give power back to patients.