Specialist, Patient Experience Job in Zocdoc

Position: Specialist, Patient Experience

Location: Pune, Maharashtra, India

Our Mission:

Healthcare should work for patients but often it doesn t. At Zocdoc, we re changing that by giving power to the patient. We ve built the leading healthcare marketplace across all 50 states, enabling patients to find and book in-person or virtual care with ease. By empowering patients with choice and transparency, we aim to raise quality and lower costs in healthcare.

Your Impact:

As a Patient Experience Specialist, you ll create magical moments that connect patients to Zocdoc s mission. Your proactive problem-solving and empathetic approach will ensure a seamless, supportive experience for patients navigating healthcare. You ll thrive in a collaborative culture, delivering top-tier customer service that inspires continued trust and advocacy.

You ll Enjoy This Role If You Are:

• A natural optimist with empathy and enthusiasm for solving problems and building genuine customer connections.
• A team player who thrives in a collaborative and fun environment.
• Driven to deliver outstanding customer service experiences that make a lasting positive impression.
• Adaptable and eager to learn new techniques and systems.

Day-to-Day Responsibilities:

• Support patients via chat, email, and phone to ensure a smooth Zocdoc experience.
• Multitask by managing multiple patient requests simultaneously.
• Use problem-solving skills to answer questions and help patients secure needed appointments.

What Success Looks Like:

• Demonstrating initiative, resourcefulness, and attention to detail with a strong sense of ownership.
• Communicating clearly and effectively, thriving in both independent and team settings.
• Delivering top-notch customer service (service industry experience a plus).
• Quickly adapting and excelling in a fast-paced environment.
• Sharing a passion for improving lives through technology.

Benefits:

• Join a smart, supportive, and mission-driven team.
• Competitive compensation and medical insurance.
• Daycare/creche facility for kids.
• Corporate wellness programs including Headspace.
• Cellphone and Wi-Fi reimbursement.
• Competitive parental leave.
• Annual sponsored health checkups.
• Sabbatical leave for employees with over 5 years at Zocdoc.

About Zocdoc:

Zocdoc is the nation s leading digital health marketplace, helping millions of patients find, compare, and book care easily. Founded in 2007 with a mission to empower patients, Zocdoc is committed to diversity, equity, and inclusion, building a collaborative team that reflects the communities we serve. We are proud to be an equal opportunity employer.