Technical Support Specialist Job in Zocdoc

Position: Technical Support Specialist

Location: Pune, Maharashtra, India

Shift: Night shift, 6 PM 3 AM IST (On-site at Koregaon Park office, 5 days a week)

Our Mission:

Healthcare should be seamless for patients. Zocdoc empowers patients by offering an easy-to-use marketplace for booking in-person or virtual healthcare across the U.S., improving quality and affordability.

Your Impact on Our Mission:

As a Technical Support Specialist, you ll be the go-to expert providing timely, effective technical support to Zocdoc employees both remotely and onsite. You ll help maintain IT service quality, troubleshoot issues, and support hardware and software needs, ensuring smooth day-to-day operations.

What You ll Do Daily:

• Provide first- and second-level technical support for network issues (LAN, WAN, Wi-Fi, VPN).
• Monitor and troubleshoot network devices and connectivity, escalating complex problems as needed.
• Support PC/Mac desktop issues, hardware repairs, and software applications.
• Assist with IT operational tasks like desk setups, inventory audits, and meeting room configurations.
• Manage systems administration for core IT services, including SaaS tools and process automation.
• Handle onboarding/offboarding workflows including machine imaging and account configuration.
• Maintain detailed documentation for IT systems and processes.
• Communicate promptly and clearly throughout ticket resolution to meet SLAs and ensure high user satisfaction.

What You ll Need to Succeed:

• Bachelor s degree in Computer Science or relevant IT certifications and experience.
• 2+ years in technical support/helpdesk roles.
• Strong customer service skills and problem-solving mindset.
• Experience with Google Workspace admin, AzureAD, Intune, JAMF/JSS Suite.
• Hands-on troubleshooting skills for Windows and Mac environments.
• Knowledge of Windows Server, Active Directory, LDAP, DHCP, SSO, MFA.
• Familiarity with tools like Jira, Confluence, Slack, Bettercloud.
• Basic scripting skills (BASH, PowerShell, or similar).

Benefits:

• Competitive salary and medical insurance.
• Perks including daily catered lunch, Ping Pong, daycare reimbursement.
• Wellness programs like Headspace and BetterLYF counseling.
• Cellphone and wifi reimbursement, parental leave, sabbatical after 5 years.
• Annual health check-ups and generous paid time off.
• Work with a smart, supportive team at a certified Great Place to Work.

About Zocdoc:

Zocdoc is the U.S. s leading digital health marketplace, connecting millions of patients with healthcare providers to improve the healthcare experience. Founded in 2007, Zocdoc emphasizes diversity, collaboration, and a mission-driven culture.