Collections Executive Job in Zolve Innovations

Collections Executive

Location: Bengaluru

Employment Type: Full-Time

About Zolve

Welcome to the financial frontier of limitless possibilities welcome to Zolve.

We re not just a fintech; we re architects of a financial revolution that transcends borders. As the world s first cross-border neo-bank, Zolve empowers global citizens, migrants, and nomads to access credit and financial services in new countries using their home country credit scores.

Our seamless financial products including checking accounts, credit cards, loans, remittances, and insurance help users achieve financial freedom and pursue their ambitions without geographical limits.

As we expand into new geographies, product lines, and customer segments, we re looking for a Collections Executive to join our growing team.

Role Overview

As a Collections Executive at Zolve, you will play a vital role in recovering overdue payments for US-based credit card accounts. You ll engage directly with customers, apply strong negotiation skills, and ensure compliance with US regulations to resolve delinquent accounts efficiently and empathetically.

Key Responsibilities

Collections Management

• Manage a portfolio of delinquent US credit card accounts.
• Contact customers via phone, email, and other channels to recover overdue payments.
• Negotiate payment plans or settlements within company guidelines.

Account & Data Management

• Maintain accurate and up-to-date records of collection activities and outcomes.
• Identify accounts requiring escalation or legal intervention and coordinate with relevant teams.

Regulatory Compliance

• Conduct collection activities in strict accordance with US regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Handle sensitive customer data responsibly and maintain data protection standards.

Customer Service

• Respond professionally to customer queries and concerns related to their credit card accounts.
• Educate customers on repayment options and potential consequences of non-payment.

Performance & Reporting

• Meet or exceed monthly collection targets and KPIs.
• Prepare and submit reports on collection progress, payment trends, and account status.

Qualifications

Education

• Bachelor s degree in Finance, Business, or a related field.

Experience

• 3 to 6 years of experience in collections, preferably within consumer credit products such as credit cards, personal loans, education loans, auto loans, or home loans.
• Proven track record of developing and implementing effective debt recovery strategies to minimize losses.

Technical Skills

• Strong knowledge of various collection techniques and debt recovery best practices.
• Familiarity with MS Office, data interpretation, and collection databases.
• Experience with alternate collection channels and tools.

Soft Skills

• Excellent communication and interpersonal skills.
• Empathy and the ability to engage customers respectfully and professionally.
• Strong problem-solving and critical-thinking abilities.

Why Join Zolve?

• Be part of a mission-driven company redefining global finance.
• Work in a fast-growing startup environment with exciting challenges.
• Collaborate with passionate and diverse teams.
• Opportunity to make a real impact in a pioneering fintech company.

Ready to help shape the future of cross-border banking? Apply today and join Zolve s journey to financial freedom beyond borders.