Property Manager ( Remote / Work From Home ) Job in Zostel

Property Manager
Location: Remote
Experience: Minimum 2 years
Employment: Full-Time (Employed by Zostel Franchisee)

About the Role:

We re on the hunt for an exceptional and passionate Property Manager to join our vibrant Zostel family all from the comfort of your own space! If you are a natural leader, a people person, and obsessed with delivering outstanding, personalized guest experiences, then this is the role for you. Lead and support a dynamic team remotely, ensuring our properties run smoothly and guests have memorable experiences.

Who You Are:

• The life of the party you bring energy and warmth to every interaction, even virtually.
• A genuine guest lover your passion shines through your service.
• Exceptionally organized you can juggle multiple priorities with ease.
• Calm under pressure no challenge fazes you.
• Fast-paced and adaptable you thrive in a lively environment.
• Business-minded passionate about maximizing revenue without losing the soul of the experience.
• Creative and digitally savvy you re always looking for innovative ways to improve.
• Hands-on no task is too small or big; you jump in wherever needed.
• Authentic you bring your true self to work every day.

What You Will Do:

• Report directly to the Zostel Franchisee.
• Manage the day-to-day operations of assigned hostels remotely, overseeing Reception, Travel Desk, Bar, Caf , Kitchen, and in-house atmosphere through digital tools and regular communications.
• Collaborate with frontline teams across departments virtually, stepping in wherever your skills and ambitions are needed.
• Own the guest journey remotely, ensuring a truly unique and memorable Zostel experience.
• Understand and share a passion for independent travel and the local culture of assigned locations.
• Get to know your city s local culture, even if remotely, and incorporate that knowledge into guest experiences.
• Resolve guest complaints personally through virtual channels, creating solutions and ensuring satisfaction.
• Ensure social spaces reflect the Zostel brand and culture via regular coordination with on-site teams.
• Comply with all company policies and procedures.
• Oversee cash handling and POS systems management remotely with onsite support.
• Master remote management of point of sale (POS) and property management systems.

What You Bring:

• Minimum 2 years experience in hospitality or service industry roles.
• A deep passion for travel and culture, and the ability to manage teams remotely.
• Strong interest in travel, especially independent and off-the-beaten-path journeys.
• Enthusiasm for delivering personalized, genuine guest service through virtual leadership.
• Knowledge of social media and the importance of guest reviews in marketing.

Note:

You will be employed by the Zostel Franchisee and not directly by the Zostel Central Team.

Join us if you want to be part of something big, make a real impact, and create unforgettable experiences for travelers around the world all while working remotely!