Learning Operations Analyst Job in Accenture India

Job Title: Learning Operations Analyst

Skill Required: Talent Development Learning Delivery Operations

Designation: Analyst

Qualifications: Any Graduation

Experience: 3 5 Years

About Accenture

Accenture is a global leader in digital, cloud, and security services, bringing specialized expertise across 40+ industries. We provide Strategy & Consulting, Technology, Operations, and Accenture Song, supported by the world s largest Advanced Technology and Intelligent Operations network. With 699,000 professionals serving clients in 120+ countries, we drive transformation through technology and human ingenuity. Learn more at www.accenture.com.

About the Role

As a Learning Operations Analyst, you will play a key role in learning administration and delivery operations, ensuring the successful implementation of learning solutions while evaluating their effectiveness. You will be responsible for training team members, managing learning satisfaction surveys, and providing general support to client employees. Additionally, you will support process documentation, quality control, and operational excellence within the learning and development function.

Key Responsibilities

Process Support:

• Understand, analyze, and execute learning processes as per business rules.
• Serve as a subject matter expert (SME) to assist team members with process-related queries.
• Escalate issues and seek guidance when faced with complex challenges.
• Ensure high-quality written and verbal communication within the team.
• Develop and maintain process documentation, ensuring compliance with business requirements.
• Conduct Root Cause Analysis (RCA) on issues and recommend corrective actions.
• Propose process improvement initiatives to enhance efficiency and accuracy.
• Participate in knowledge transfer activities and gain in-depth expertise in the process.
• Collaborate on internal and client-driven initiatives related to learning delivery.

Team Support:

• Manage and allocate workloads efficiently within the team.
• Support Team Leads/Managers by providing daily reports, metrics, and performance analysis.
• Maintain and update Management Information Systems (MIS) and process metrics.
• Provide real-time floor support to resolve operational issues.
• Conduct training needs analysis and ensure skill development within the team.
• Adhere to quality checks and audit mechanisms to ensure SLA compliance.
• Maintain security and confidentiality of client data at all times.

What We re Looking For

• Strong interpersonal skills with the ability to engage stakeholders at all levels.
• Customer-focused mindset with high responsiveness to urgent requests.
• Ability to work under pressure and meet tight deadlines.
• Strong organizational, multitasking, and prioritization skills.
• Analytical and problem-solving abilities.
• High level of confidentiality and attention to detail.
• Basic leadership and coaching skills to guide team members.
• Proficiency in MS Office and Excel, with a focus on business excellence.
• Strong verbal and written communication skills in English.
• Ability to handle customer complaints professionally and escalate when necessary.
• Flexibility to work in rotational shifts.
• Multicultural awareness and ability to collaborate in a global environment.

Join us in delivering best-in-class learning solutions, fostering a culture of continuous improvement, and driving organizational excellence!