Service Delivery Manager I2p Job in Akzo Nobel N.v.

• Monitor and secure Service Delivery and performance of the I2P process (KPIs/metrics/SLAs/OLAs)
• Key contact for internal customers and stakeholders (functions, sites, I2P Experts, BPO/SCC teams) on SDM
• Support escalations and non-standard decisions in I2P
• Perform Root Cause Analyses and define corrective actions
• Drive Continuous Improvement initiatives and culture
• Initiate, and coordinate Continuous Improvement initiatives

• Manage the end-to-end transactional process delivery (I2P) in line with defined quality and cost levels for the cluster/country across the entire finance organization (RACs, BPO provider and retained Finance Services organization;
• Identify / resolve / escalate (operational) issues in transactions / processes executed by BPO and act as a problem solver for the cluster/country;
• Drive resolution of action plans to address issues identified
• Consolidate, propose and implement performance improvement actions in conjunction with internal customers and the BPO provider;
• Act as the intermediary (liaison) between SMU/SBU, GBS and function
• Support GBS Transition Manager during SMU/SBU cluster / country transition; sign-off transitions tollgates
• Single point of contact/escalation for BPO and accounting controller
• Ensure roles and responsibilities within end to end processes are understood and performed

• Degree in Accounting, Finance or Control (e.g. RA, RC, EMFC, CMA, or similar)
• Excellent knowledge of the English language and relevant local language(s), both written and spoken
• 5-7 years relevant work experience, of which at least three years in a people management position
• Strong project management skills
• Strong interpersonal and communication skills
• Sensitive to a diverse and multi-cultural environment
• Strong people management skills
• Stakeholder engagement
• Result oriented
• Performance management by facts and data (of third party providers)
• Ability to lead and influence change within the wider organization and outside of finance
• Business Performance improvement / Continuous improvement methodology
• Business Performance measurement & Financial Analysis

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID:3105