Associate (account Management & Liasion) Job in Alfa Technologies Pvt Ltd

Associate (account Management & Liasion)

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Job Summary

Develop long-term and trusted advisor relationships with key stakeholders among clients
Schedule regular meetings with clients to ensure they are satisfied with the product and services
Create quarterly plans to prioritize client engagement and awareness initiatives with key accounts and other clients
Engage in seeking client feedback to gauge the customer satisfaction levels
Drive forward companys customer satisfaction objective by taking initiatives to deepen and strengthen customer happiness quotient
Act as a point of contact for complaints and assist with challenging client requests or issue escalations as needed
Help business team up-sell or cross-sell services and products
Manage continuity and further scaling of AMC Business for all products
Prepare and submit quotes to clients; handle negotiations and finalize the AMC Subscription with closure of agreements
Gain in-depth functional knowledge of our flagship solution to impart trainings and conduct awareness programs for clients
Identify, develop, secure and maintain alliances via external partner relations in relevant product areas
Be aware of partners propositions, challenges & opportunities and develop strategic plans in line with market needs to secure new business opportunities
Build multi-level relationships with external partners and ensure constant engagement
Collaborate with internal teams (e.g. Business, Client Support Team, Banking Team, Senior Management) to address customers needs

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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