Associate (account Management & Liasion) Job in Alfa Technologies Pvt Ltd
Associate (account Management & Liasion)
Alfa Technologies Pvt Ltd
4+ weeks ago
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
Job Summary
- Develop long-term and trusted advisor relationships with key stakeholders among clients
- Schedule regular meetings with clients to ensure they are satisfied with the product and services
- Create quarterly plans to prioritize client engagement and awareness initiatives with key accounts and other clients
- Engage in seeking client feedback to gauge the customer satisfaction levels
- Drive forward companys customer satisfaction objective by taking initiatives to deepen and strengthen customer happiness quotient
- Act as a point of contact for complaints and assist with challenging client requests or issue escalations as needed
- Help business team up-sell or cross-sell services and products
- Manage continuity and further scaling of AMC Business for all products
- Prepare and submit quotes to clients; handle negotiations and finalize the AMC Subscription with closure of agreements
- Gain in-depth functional knowledge of our flagship solution to impart trainings and conduct awareness programs for clients
- Identify, develop, secure and maintain alliances via external partner relations in relevant product areas
- Be aware of partners propositions, challenges & opportunities and develop strategic plans in line with market needs to secure new business opportunities
- Build multi-level relationships with external partners and ensure constant engagement
- Collaborate with internal teams (e.g. Business, Client Support Team, Banking Team, Senior Management) to address customers needs
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