BriefCase
BriefCase

Associate (account Management & Liasion) Job in Alfa Technologies Pvt Ltd

Associate (account Management & Liasion)

Alfa Technologies Pvt Ltd 4+ weeks ago
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Job Summary
  • Develop long-term and trusted advisor relationships with key stakeholders among clients
  • Schedule regular meetings with clients to ensure they are satisfied with the product and services
  • Create quarterly plans to prioritize client engagement and awareness initiatives with key accounts and other clients
  • Engage in seeking client feedback to gauge the customer satisfaction levels
  • Drive forward companys customer satisfaction objective by taking initiatives to deepen and strengthen customer happiness quotient
  • Act as a point of contact for complaints and assist with challenging client requests or issue escalations as needed
  • Help business team up-sell or cross-sell services and products
  • Manage continuity and further scaling of AMC Business for all products
  • Prepare and submit quotes to clients; handle negotiations and finalize the AMC Subscription with closure of agreements
  • Gain in-depth functional knowledge of our flagship solution to impart trainings and conduct awareness programs for clients
  • Identify, develop, secure and maintain alliances via external partner relations in relevant product areas
  • Be aware of partners propositions, challenges & opportunities and develop strategic plans in line with market needs to secure new business opportunities
  • Build multi-level relationships with external partners and ensure constant engagement
  • Collaborate with internal teams (e.g. Business, Client Support Team, Banking Team, Senior Management) to address customers needs
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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