Customer Service Assistant Job in Allianz

Position Summary: Claims Inquiry Associate

As a Claims Inquiry Associate, you will be responsible for efficiently and effectively handling incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates. You will resolve customer service issues, respond to inquiries, and provide information within targeted timeframes. This role requires maintaining confidentiality, adhering to business ethics, and meeting monthly performance objectives.

Key Responsibilities:

Customer Service Support:

• Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates.
• Perform follow-up calls to clients and providers to provide information and resolve service issues.

Policy Interpretation:

• Interpret insurance policies and explain benefit coverage to customers regarding claims status, benefits, and other related matters.

Payment Management:

• Process stop payments and re-issue cheques to ensure the customer or provider has received the correct payment.

Administrative Tasks:

• Open shortcut cases, print daily reports, send forms, and update deferral codes to ensure quality control in claims processing.

Qualifications and Education Requirements:

• Experience: A minimum of 6-12 months in a customer service-related role.
• Skills: Attention to detail and ability to multitask.
• Excellent verbal communication skills, particularly in handling phone and email communication with clients and colleagues.
• Ability to use initiative and independent judgment in solving customer issues.

What We Offer:

Personal and Professional Development:

• Opportunities for career growth with a wide variety of courses and development programs.
• Encouragement for international mobility and career progression in a global environment.

Work-Life Balance:

• Flexible programs designed to improve work-life balance and provide peace of mind, ensuring your health and wellbeing are prioritized.

Inclusive Culture:

• Allianz is a diverse and inclusive employer, committed to hiring individuals from all walks of life and backgrounds. We welcome applications from people regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation.

About Allianz Group:

Allianz is one of the world s most trusted insurance and asset management companies. Our employees are integral to our success, and we care about your professional development and wellbeing. We foster a culture where everyone feels empowered to explore, grow, and shape a better future for our customers.

Join us today. Let's care for tomorrow.