Case Processing Executive Job in Am Infoweb - Business Process Management | Kpo Services

To manage via telephone and other communication channels regarding health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments, and other related topics: conduct outbound or return calls to customers as necessary. Analyze and own problems through resolution on behalf of the customer in real-time or through comprehensive and timely follow-up with the customer, providing accurate and complete information and solutions. Read, comprehend and verbalize processes and procedures of the organization and of health insurance coverage.