Technical Customer Service Associate Job in Amazon Jobs

Position: Technical Customer Service Associate - AWS

Overview:

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth across various customer segments, ranging from small- and mid-market businesses to large enterprises, including the public sector. Within this framework, the AWS Global Support team plays a vital role in ensuring customer success by providing world-class support to companies relying on AWS services for mission-critical applications. The AWS Customer Service team focuses on helping customers understand Cloud Computing and its potential applications for their business needs. In this role, you will be the first point of contact for customers seeking assistance with AWS services, ensuring a smooth experience while acting as an expert in AWS Cloud Computing.

Key Responsibilities:

Your primary responsibilities will include, but are not limited to:

• Customer Service Excellence: Provide innovative support for billing, account access, authentication inquiries, and resource management while maintaining the highest standards for data security.
• Collaborative Support: Work with other customer support teams to ensure a consistent, high-quality level of assistance across all channels.
• Issue Resolution: Identify root causes of customer issues, suggest improvements, and provide valuable feedback to business and development teams to enhance AWS services.
• Critical Event Support: Assist with customer communication during AWS critical launches and support events, ensuring customers are informed and supported during high-impact situations.

About the Team:

At AWS, we value diverse experiences and encourage candidates to apply, even if they do not meet all the qualifications listed. We believe that different career paths, backgrounds, and experiences contribute to the success of our teams.

Why AWS?

Amazon Web Services (AWS) is the world s most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, supporting a wide range of customers from startups to Global 500 companies.

• Work/Life Balance: AWS values work-life harmony and offers flexible working arrangements. We believe that success at work should not come at the expense of personal well-being.
• Inclusive Team Culture: AWS fosters a culture of learning and curiosity. Our employee-led affinity groups promote diversity and inclusion, and we continuously encourage our employees to embrace and celebrate their unique perspectives.
• Mentorship and Career Growth: AWS is committed to raising the performance bar and supporting the growth of every individual. Our resources, including mentorship programs, provide opportunities for continuous learning and career advancement.

Basic Qualifications:

• A Bachelor s degree in any field.
• Between 6 months to 4 years of experience, with at least 6 months of direct customer-facing experience using computer systems and technology components.
• Proficiency in written and spoken English, with advanced communication skills.

Preferred Qualifications:

• At least 1 year of experience in a Contact Center, Technical Support, or Customer Support role within a fast-paced environment.
• Experience or familiarity with Amazon Web Services products or Cloud Computing technologies.
• General knowledge in one or more technology domains, such as internet, networking, software, or systems.
• Proficiency with computer applications, including Windows/MS Office (e.g., Outlook, Excel).