International Voice Job in Black And White Business Solution

• Currently Hiring For International Voice Support.
• Candidates with 0 - 5 years of experience in International Customer Support Can apply.
• Undergraduates and Graduates with any discipline can apply
• Easy Selection.
• Looking out for Immediate Joiners
• Can forward the resume through mail
• Location- Bangalore

About this role:

In this role, you will:

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers' queries, handling escalations and complaints of dissatisfied customers & giving the best resolutions.
• You will also be responsible for closing the fault and complaints within SLAs. In addition, you will be working as a part of the IT Help desk team assisting in application-related technical issues.
• You will be responding to the incidents/issues reported by Customers predominantly through Voice Interaction and email, web tickets & remote support.
• The role is aligned with our Service Desk Voice Support team, which is responsible for performing day-to-day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
• The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer-raised incidents.
• They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
• You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments.
• You must consistently seek and provide meaningful and actionable feedback in all interactions.
• You will be expected to constantly look for ways to enhance value for your respective stakeholders/clients.
• Decisions that you make will impact your work and may affect the work of others
• You would be an individual contributor and oversee a small work effort and team.
• Please note this role may require you to work in rotational shifts

Benefits

• Attractive incentive structure.
• 2-way cab facilities
• Night shift allowance and overtime allowance will be provided.
• Location- Bangalore