Tm Credit & Collect-t2-i Job in American Express

Job Description

Why AmericanExpress?

Theres a difference between having ajob and making a difference.

American Express has been making adifference in peoples lives for over 160 years, backing them in moments bigand small, granting access, tools, and resources to take on their biggestchallenges and reap the greatest rewards.

Weve also made a difference in thelives of our people, providing a culture of learning and collaboration and helpingthem with what they need to succeed and thrive. We have their backs as theygrow their skills, conquer new challenges, or even take time to spend withtheir family or community. And when theyre ready to take on a new career path,were right there with them, giving them the guidance and momentum into the bestfuture they envision.

Because we believe that the best wayto back our customers is to back our people.

The powerful backing of AmericanExpress.

CBU Voice Handles consumer credit bureau inquiries byinvestigating and contacting the credit bureau agencies to update card memberinformation. The team works on multiple platforms to validate claims made bycard members and ensure all disputes are handled within the SLA.

2. Purposeof the Role:

Requires a very thorough/ careful investigation using a rangeof credit details available from different sources, checking/correcting thecredit bureau reportings basis card member history and current status andresolve card member concerns via calls and emails.

3. Responsibilities:

Minimum Qualifications

Voice Fit. Strong Verbal &Written communication skills and listening skills.

5. PastExperience: Fresher / up to 2 years experience.

6. AcademicBackground: Graduate

7. FunctionalSkills/Capabilities:

Strong Knowledge to American ExpressProduct, Policies & Procedures.

Change Management Ability &self-motivating skills. Telephone voice, etiquette, and call handling skills tomanage calls and achieve maximum efficiency.

9. Knowledgeof Platforms:

Should possess Analytical, DecisionMaking and Problem-Solving Skills. Multi-skilled across card platforms/productsis preferable.

10.Behavioral Skills/Capabilities: