Tm Credit & Collect-t2-ii Job in American Express
Tm Credit & Collect-t2-ii
- Gurgaon, Haryana
- Not Disclosed
- Full-time
Job Description
This is a Band 28 requisition.Why AmericanExpress?
Theres a difference between having ajob and making a difference.
American Express has been making adifference in peoples lives for over 160 years, backing them in moments bigand small, granting access, tools, and resources to take on their biggestchallenges and reap the greatest rewards.
Weve also made a difference in thelives of our people, providing a culture of learning and collaboration and helpingthem with what they need to succeed and thrive. We have their backs as theygrow their skills, conquer new challenges, or even take time to spend withtheir family or community. And when theyre ready to take on a new career path,were right there with them, giving them the guidance and momentum into the bestfuture they envision.
Because we believe that the best wayto back our customers is to back our people.
The powerful backing of AmericanExpress.
American Express Research and RecoverySpecialist is responsible for providing a seamless Customer Experience throughInbound and Outbound calls on cancelled reserve accounts for consumer Personaland Small Business accounts.
2. Purpose of the Role:
Respond to all customer queries in a timely andcomprehensive manner to ensure customer satisfaction.
Deliver to the Employees, Customer and Shareholder metricsas per goals.
This position requires extensive research on various toolsand servicing card member queries by reviewing procedures meeting the setregulatory requirements
Adherence to quality and compliance guidelines.
3. Responsibilities:
This role will require detailed research workto provide accurate information to the card members and other authorized thirdparties
Take ownership of solving the complex servicing issues andcommunicating the outcome to Card Members and other authorized third parties
Require strong adherence to compliance as per theregulatory requirements
Ability to work effectively and cooperatively collaboratingwith cross functional teams within Credit and across AXP as well as outsideagencies
Must have the ability to use good, sound judgment indecision making and the ability to effectively manage change and remain calm instressful situations
Positive attitude and ability to work in flexible schedulesas per business need
Attention to detail and strong organizational skills
Relevant Value Generation conversations are expected on allappropriate call type.
Minimum Qualifications
4. CriticalFactors to Success:
This role will require detailed research workto provide accurate information to the card members and other authorized thirdparties
Strong verbal and written communication skills
Ability to work effectively and cooperatively collaboratingwith cross functional teams within Credit and across AXP as well as outsideagencies
Must have the ability to use good, sound judgment indecision making and the ability to effectively manage change and remain calm instressful situations
Positive attitude and ability to work in flexible schedulesas per business need
Attention to detail and strong organizational skills
Relevant Value Generation conversations are expected on allappropriate call type
Ability to work effectively and cooperatively collaboratingwith cross functional teams within Credit and across AXP as well as outsideagencies.
5. Past Experience:
The incumbent should be tenured for a minimumof 12 months in the current role as on the date of application deadline.
Strong knowledge of Credit and Collections or CreditSpecialty functions
Basic proficiency in MS Office tools
The incumbent should have a performance rating of G3L3 orbetter in the last review.
6. Academic Background: Graduate
7. Functional Skills/Capabilities:
Strong knowledge of Credit and Collections orCredit Specialty functions
8. Technical Skills/Capabilities:
Basic proficiency in MS Office tools
9. Knowledge of Platforms: CSP, RMS, Green Screens
10. Behavioral Skills/Capabilities
The incumbent should not be on active counselingat the time of applying.
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