BriefCase
BriefCase

Technical Support Engineer Job in Apptivo Product

Technical Support Engineer

Apptivo Product 4+ weeks ago
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Job Summary

Responsibilities:

  • Taking accountability of customer issues reported and seeing problems through to resolution.
  • Responding promptly and taking proactive approaches to customer inquiries.
  • Communicating with customers to share updates through phone and email support.
  • Acknowledging and resolving customer issues with effective time management.
  • Know our product offerings and become a Solution expert, so that you can answer customer questions.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with internal teams as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Have an excellent command of verbal and written skills in the English language.
  • Be a self-starter with a passion to learn new products to ensure customer satisfaction.
  • Have a can-do positive attitude to problem-solving.
  • Be willing to flexible working hours to address customer and project needs.
  • Proven work experience on Customer Service.
  • Excellent problem-solving and customer service skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • BS degree in Information Technology, Computer Science or relevant field.
  • Freshers with a passion for Technology company can also apply.
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Experience Required :

0 to 1 Years

Vacancy :

2 - 4 Hires

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