Technical Support Engineer Job in Apptivo Product

Responsibilities:

• Taking accountability of customer issues reported and seeing problems through to resolution.
• Responding promptly and taking proactive approaches to customer inquiries.
• Communicating with customers to share updates through phone and email support.
• Acknowledging and resolving customer issues with effective time management.
• Know our product offerings and become a Solution expert, so that you can answer customer questions.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with internal teams as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Have an excellent command of verbal and written skills in the English language.
• Be a self-starter with a passion to learn new products to ensure customer satisfaction.
• Have a can-do positive attitude to problem-solving.
• Be willing to flexible working hours to address customer and project needs.
• Proven work experience on Customer Service.
• Excellent problem-solving and customer service skills.
• Ability to provide step-by-step technical help, both written and verbal.
• BS degree in Information Technology, Computer Science or relevant field.
• Freshers with a passion for Technology company can also apply.