Technical Support Engineer Job in Signzy Technologies Private Limited

Job Description:

• Diagnose and troubleshoot technical issues within agreed time limits
• Research and identify solutions to software issues
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged
• Document technical knowledge in the form of notes and manuals
• Prioritize and manage many open cases at one time
• Provide support, including procedural documentation and relevant reports

Job Requirements:

• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus