Implementation Success Manager Job in Appzen
Implementation Success Manager
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Roles & Responsibilities: Manage the end-to-end deployment of the solution (across all modules, functionalities, integration points, and people/change management topics in scope), manage the roadmap, and report to the global steering committee. Build trustworthy relationships to effectively communicate and work with customers/internal teams/stakeholders. Oversee global/regional TE policy or template development if multi-country deployment and in program scope in case of EA implementation Study AP process and map it to the ecosystem of Autonomous AP solution Drive the requirement gathering and documentation. Evaluate complex customer business requirements gathered by the Implementation Consultants following FinTrans proven and consistent methodology. Manage the development and review functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design. Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies. Gathering of detailed integration-related requirements/inputs from the FinTrans/AP team customer and translate customer requirements into application design (according to customer needs and the respective scope of implementation). Act hands-on in complex technical configurations of and conduct functional reviews of configurations completed by Implementation/Functional Consultants. Manage UAT related test result evaluation and bug-fixing. Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities. Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter. Good to have : 8+ years of experience in implementing Saas product or other relevant business consulting. In-depth knowledge of AP/P2P function. A strong leader who can mentor and loves to develop people. Strong project management skills. Exceptional customer presence and presentation skills; comfortable in talking with C-level executives. Ability to liaise with multiple internal cross-functional teams. Basic understanding of integration framework, for integration with relevant ERP/P2P systems. Should be ready to work 3pm to 12pm shift
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