Vp - Operations Job in Arcadia

What we re looking for: We are seeking a seasoned VP of Operations with a minimum of 18 years of relative experience in managing business functions end to end and a strong educational background. The ideal candidate would have familiarity with working on SaaS, energy or utilities domain with an extensive knowledge of the business. They would also ensure the ongoing delivery of excellent client service across all segments, taking overall responsibility for the operational efficiency of the business and ensuring the relevant regulatory standards are met. Additionally, you would be responsible for the development and implementation of operations strategy for the Chennai center and also work along with the US team in implementing company wide strategy by managing the direction of multiple functions/verticals/BUs, it s significant scope, ambiguity and risk What you ll do: The role holder is the second-highest ranking executive being part of the business strategy and is accountable / responsible for the overall revenue and cost; leading the supervision of the business functions service delivery. Setting and constant scale up of service delivery standards for the company. Work with directors and middle management leaderships on policies, processes, training, and quality of output of goods and services and ensure to reflect these standards. Focus on data related to productivity, revenue generation, efficiency and make performance assessments to be compared with the past and future planned in accordance with the necessary staff planning and deployment. Requires and guides top management in all organization wide interventions. Reviews pioneering concepts and principles building next level products, keeping in mind the optimization of cost to serve and may also be responsible for introducing new business models and territorial expansion. Will be responsible for identifying and implementing strategies to streamline and de-risk the business. Strategic/Operational: Operations Management and Operational Effectiveness. Manage stakeholder relationships. Oversee metrics in order to meet strategic objectives and monitor and evaluate performance of the team in line with the Service Level Agreements. Continuously review and establish a robust performance measurement structure. Capacity Planning. Contribute to the development of the short and long-term center strategy in conjunction with overseas counterparts.