It Support Administrator Job in Atg

About role

• Installation of Client Operating Systems Windows 10,
• Diagnosing and resolving the issues in all operations related things like MS office. User applications,
• Configuring and Troubleshooting office365 Outlook
• O365 Mail configuration in androids, iPhone and iPad.
• Managing data base of server & creating new users accounts from AD domain server
• Installing & Maintaining the Laptops & desktop systems integrated with server.
• Installation\Configuration\Maintaining the lan Networking.
• Identifies, diagnoses, and resolves network problems.
• Implementation/Administration/Maintenance of Active Directory Infrastructure.
• Installation and Configuration of ADS for Domain models.
• Backing up of Active Directory and ASR (Automated system Recovery).
• Policy Updating in client machines.
• Troubleshooting network printers & configure it through server.
• Diagnosing the hardware fault in laptops & desktops.
• Hands-on experience in planning, implementation, and growth of the AWS cloud infrastructure
• Experience in Build, release, and manage the configuration of all production systems
• Experience in managing continuous integration and deployment methodology for server-based technologies
• Experience designing and building web environments on AWS, which includes working with services like EC2, ELB, RDS, and S3
• Experience working on Citrix deployment and user administration, profile management
• Hands-on knowledge on user administration (performance tuning of Citrix) along with Infrastructure team to coordinate updates and patches

About you

• Excellent communication skills. Proven experience in handling IT operational support for Sr (CXO level) customers (preferably US based customers).
• Relationship management : Passionate individual with professional etiquettes to manage situations under pressure (specially with disappointed customers).
• Proven experience in a Systems administrator role supporting multiple technologies likeWindows, Citrix, O365, AWS
• Good Infrastructure and technology knowledge and experience working with US or UK in client facing roles.
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure.
• Ability to set up and configure server hardware.
• Familiarity with backup and recovery software and methodologies
• Great at organizing, prioritizing and multitasking.
• Experience with Windows Servers, virtualized servers (Hyper-V, VMWare, Microsoft Azure servers (VMs), etc.
• Planning and recommending improvements in server security configurations and overall system and network security
• Open / Acknowledge / Maintain / Update status on open incidents, tasks, change requests
• Maintains system compliance with information security policies
• Implements changes to Network infrastructure in order to correct errors or enhance functionality
• Develops processes for improving operational efficiencies, as well as identifies/implements automation tools for existing manual processes.
• Prepares technical reports, memoranda, and instructional manuals as documentation of network design and operational requirements.

Preferred but not mandatory:

• Any MS certification
• Experience with AWS or Azure
• Any scripting experience would be plus
• Experience with Terraform, Cloud Formation would be a plus

Other Job Requirements:

• Candidates with Help desk background would be preferred.
• Must be flexible and able to work on a rotational schedule.
• Must be available for on call (as per US time zone support requirements)
• Work with minimal supervision, proactive candidate