Logistics And It Support Specialist Job in Axelerant

Introduction

We are a tech-driven company passionate about delivering exceptional customer experiences. Our team ensures seamless support, efficient logistics, and top-notch device management. Join us in a dynamic environment that values innovation, dedication, and proactive problem-solving.

You will manage inventory, prepare devices, ensure accurate shipping and documentation, and provide technical support and repairs. Your ability to multitask, solve problems efficiently, and deliver exceptional service will drive operational success and customer satisfaction.

Your Job Responsibilities

Logistics Operations

• Handle incoming stock, maintain accurate records, and ensure proper storage.
• Assess, clean, and prepare devices for reuse or repair to ensure "out-of-the-box" quality.
• Pack items securely, label them for shipping, and maintain precise records of transactions.
• Conduct regular inventory checks to ensure accuracy and accountability.
• Quickly report missing, lost, or damaged items to supervisors.

IT Support and Repairs

• Provide empathetic, personalized assistance via phone, email, and chat for device-related issues (e.g., laptops, smartphones).
• Diagnose and resolve technical problems efficiently, escalating complex issues when necessary.
• Perform hardware repairs, including replacing screens, batteries, and other components.
• Manage software installations, updates, and troubleshooting.
• Liaise with external vendors when necessary.
• Ensure all repairs meet company standards through rigorous testing.
• Identify recurring issues, update knowledge bases, and suggest device and application improvements.
• Work with colleagues to ensure consistent, high-quality user experiences and brainstorm solutions.
• Share user insights with product teams and participate in training to stay updated on product features and industry trends.

Mobile Device Management (MDM)

• Demonstrate working knowledge of MDM solutions like Hexnode, Jamf, or similar tools.
• Configure, enroll, and manage devices through MDM platforms.
• Implement and manage security and compliance policies via MDM systems.
• Resolve device-specific issues related to MDM configurations.

Skills, Knowledge, and Expertise

Essential Skills

• Experience in logistics, inventory management, and IT support.
• Working knowledge of Mobile Device Management (MDM) solutions like Hexnode, Jamf, or similar platforms.
• Strong organizational skills and attention to detail.
• Knowledge of laptop hardware/software, remote troubleshooting, and device repair.
• Familiarity with shipping, receiving, and inventory tracking processes.
• Exceptional communication skills to guide users and explain technical concepts clearly.
• Ability to speak and communicate effectively in English and Hindi (additional languages are a bonus).

Technical Proficiency

• Experience with Google Suite, CRM, and support ticketing systems.
• Familiarity with various operating systems (Windows, macOS, iOS, Android).
• Ability to create shipping labels, manage inventory, and perform cycle counts.

Preferred Qualifications

• Certifications in technical support, logistics, or relevant technology areas.
• Certifications in Apple IT Support or Microsoft IT Support Specialist are desirable.
• Experience with device management tools like Apple Business Manager and MDM solutions like Hexnode or Jamf.
• Prior experience working at laptop/desktop repair centers, with experience in chip-level repairs.

Personality Needs

• Accountable and responsible for support and regular operations.
• Diligent and detailed with case documentation.
• Ability to speak up and highlight gaps in the process.
• Resourceful and solution-focused.

This combined role offers a unique opportunity to apply logistics expertise, MDM knowledge, and technical support skills in a fast-paced, customer-focused organization. If you re organized, tech-savvy, and dedicated to delivering outstanding service, we d love to hear from you!

Why Work At Axelerant?

We re a people-first company where AI and innovation meet purpose. Guided by values of Openness, Enthusiasm, and Kindness, we invest in your growth and well-being, embracing flexibility, continuous learning, and inclusivity.

Benefits:

• Remote work and flexibility: Customize your schedule.
• Comprehensive leave policy: 52 weekends, 40 days of consolidated leave, plus special leaves.
• Inclusive, supportive culture: Diversity and equal opportunities at the core.
• Medical insurance for you and your family.
• Professional coaching and mentorship opportunities.