Technical Support Engineer Job in Betsol

Key Role & Responsibilities: Help customers to setup and configure backup application Troubleshoot issues based on severity and resolve them within defined SLA Provide support via Phone, Email, and Web based tools Attend daily / weekly meetings to review enhancements and new features on Zmanda products Document and report daily activities Responsible to provide timely and effective resolution on basic to complex technical support queries Escalates necessary cases to the right level within the defined LOB (Line of Business) Ensures compliance with all company and departmental policies, procedures, and guidelines May be required to perform other tasks as requested, assigned, or directed Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels Candidate will be working in a Linux platform and will need to be familiar with different flavors of Linux Desired skills and Experience: Strong customer service skills Demonstrated ability to work in a fast paced environment Ability to work with minimal supervision Innovative and self-starter Ability to follow instructions as directed 1-3 years experience in an infrastructure / technical support process Mandatory skills: Data networking Intermediate to high level understanding of Linux/Solaris command line Intermediate to advanced level Excel and analytical skills Basic to Intermediate level understanding of virtualization environment and infrastructure Intermediate to advanced level functional knowledge of Windows and Mac OS Basic to Intermediate level understanding of Database system preferably MS-SQL, Oracle Basic level understanding of file encryption and decryption concepts and algorithm Keen eye for detail which will aid in log analysis