BriefCase
BriefCase

Technical Support Engineer Job in Smarsh Inc

Technical Support Engineer

Smarsh Inc 3 weeks ago
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Job Summary
  • 5+ years experience in a client-facing role preferred
  • BS/MS in Computer Science, or equivalent job experience preferred
  • Ability to diplomatically address customer concerns and provide feedback
  • Exceptional soft skills and customer service
  • A strong understanding of ITIL methodology (Major Incident Management; Service Request vs Major Incident)
  • A good understanding and experience with Unified Communications, Enterprise Social Software, Community Networks, Data Archiving, and Public Instant Messaging applications
  • Strong Windows Server or Linux skills navigation and tools
  • Strong understanding of directory servers and Azure AD
  • Strong understanding of SQL Server and/or another RDBMS
  • Experience working with team members in different geographic locations and time zones
  • Able to debug and identify network issues
  • Strong personal commitment to quality and customer service
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Ability to work with high-value customer administrators and developers
  • Excellent time management skills
  • Experience with cloud-based long-term e-mail and data archiving solutions is preferred, i.e. Smarsh, Global Relay, HP Autonomy, Symantec Enterprise Vault, ZL Technologies, Iron Mountain
Experience Required :

Minimum 5 Years

Vacancy :

2 - 4 Hires

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