Customer Service Job in Bewakoof.com

Whats it About:

• Bewakoof.com is looking for a Head - Customer Service.

Why Bewakoof?

• Founded 8 years ago, Bewakoof is one of the largest Youth Fashion Brands in India. Started by 2 IIT Bombay alumni, its one of the fastest growing consumer brands in the country. The company has a revenue run-rate of 250crs, growing more than 100% Y-O-Y, and has managed to be the sole profitable player in the online shopping space in India. Serving 30,000 products daily, Bewakoof has sold over 1crore products till date, with a team-strength of 250 employees and a 1000-people workforce across manufacturing and warehousing. We plan to grow 10x in the next 4 years with a vision to create Indias largest Youth Fashion Brand, and this is your chance to be a part of our exciting journey!

Key Responsibilities:

• Advocate on behalf of the Customer and Customer Service during all business engagements to ensure a consistent high-bar of excellence.
• Lead outsourced outbound team; responsible for the overall direction, performance management, coordination and evaluation of the team.
• Collaborate with business teams, product managers and technical teams to continuously innovate and redesign programs to better serve our customers.
• Actively participate and drive the continuous improvement culture through - kaizen- and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.
• Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.

Must-Haves:

• Bachelor's degree, MBA is a plus.
• 5 plus years- experience with Customer service would be an added advantage.
• Experience managing outbound call center or project management of transition planning & support.
• 24/7/365 availability, including willingness to work on weekends, and outside of the 'standard' work day.
• Applicant needs to be in a people management role.

Nice To Have:

• Creating visionary solutions-Thinking solutions rather than fixes, being innovative and also creating an environment for others to be creative, channeling creative thought into productive outcomes.

Key Competencies:

• Building Effective Teams-Demonstrated ability to build, develop, direct, and manage a group of people.
• Organizational collaboration.
• Preferred Project Management & knowledge of Six Sigma/Lean Processes.
• Customer Centricity- Being service oriented, building relationships based on trust and respect, keeping customers needs foremost in mind.
• Solving problems creatively-Ability to support Business and provide solutions to customer pain points.