BriefCase
BriefCase

Customer Support Executive Job in Black & White Business Solutions

Customer Support Executive

Black & White Business Solutions 4+ weeks ago
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Job Summary
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives.
  • Candidate should possess excellent oral and written communication skills
  • Candidate with good customer service skills would be preferred
  • Candidate should have 1 - 3 years of experience in Customer Support Voice Process.
  • Prior experience in Customer Service industry will be an added advantage.
  • Should be open to work in Night shifts / Rotational Shifts.
  • Candidates with backlogs/arrears in their degree are not eligible
Responsibilities:
  • Responsible for dealing with Domestic & International Clients
  • Responsible for dealing with Clients Queries.
Requirements and Skills:
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
Location: Bangalore
Minimum qualification requirement

Required - Customer Support skill with 1+ years experience

Required - Bachelor's or higher education

Preferred - Located in Bengaluru

Required - Good command over English,Hindi

Experience Required :

0 to 4 Years

Vacancy :

I have an ongoing need to fill this role

Skills Required :

BASIC KNOWLEDG IN COMPUTERS, Good Communication Skills / Strong Multitasking Abilities / Analytical And Critical Thinking Skills / Be Versatile And Serviceoriented / Time And Task Management / Technicallysavvy / Selfmotivated

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