Technical Consultant Int Job in Blue Yonder Group

Description:

• Position is focused on supporting various BlueYonder solutions - Supplier & Carrier Operations and Execution/logistics solutions based on Luminate Platform technology
• Needs to work with cross functional teams including Product Development, Consulting and various other teams
• Primarily responsible for onboarding carriers, suppliers and perform EDI onboarding and integrations
• Triaging any issues raised by customer/supplier or carrier using multiple resources like Postman/control tower audits.
• Monitor the health of the environment and the metrics proactively to identify any issues
• Primary work on tickets to resolve all issues raised by Customer, monitoring systems or by any internal departments
• This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.

Responsibilities:

• Understand the implemented solution design
• Enhance/Change the design based on new business requirements by the customer
• Single Point of contact for all customer requests
• Identify Root cause and find the permanent solution to any problem.
• Responsible to address incident/request related to above mentioned suite of products
• Adheres to priority-based management considering impact + urgency
• Coordinating Request Priority with Product Development
• Communicate tracking consistency to customer as required
• Create and manage necessary vendor support tickets relative to tracking consistency
• Onboard Project Teams to Carrier Onboarding with visibility providers
• Document the learning

Required skills and experience:

• Candidates having hands on knowledge of TMS or any other Transportation related modules (Preferably JDA/BlueYonder TMS)
• Any knowledge of Supplier or Carrier operations
• Knowledge of EDI onboardings and Integrations
• Knowledge on SOAP/REST APIs
• Good knowledge on SQL (preferably Microsoft SQL server)
• Working knowledge of ticket tracking tools like Salesforce/Service now/Jira
• Strong knowledge of service management processes like incident, service request, change and problem
• Strong customer facing skills and communication skills (verbal and written)
• Requires a bachelors degree (in Industrial/Electronics/Computer Science Engineering or equivalent) with appropriate years of IT experience as outlined above

Desired Skills:

• Knowledge of public cloud services (preferably Azure)
• Knowledge of Postman
• Understanding of Java code
• Knowledge of Power BI
• Any knowledge of control tower applications

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.