Technical Support Engineer 4 Job in Broadcom

Job Description:

- Pick up complex issues / problem tickets reported by customers.
- Troubleshoot and Resolve complex issues reported by customers.
- Demonstrate exemplary Ownership skills towards incidents and problems reported by Customers.
- Should have skills to analyze Web Server and Application Server logs and point out anomalies.
- Should be able to read and understand codes written in Java and C++
- Should be able to build simple and complex Database (PostgreSQL) queries that could help in troubleshoot the reported problem.
- Should have knowledge of Openshift environment and concepts of Node and Pod should be known.
-Should have worked on tools like SPLUNK and ELK to analyze server logs.
- Should be able to create knowledge base articles for known issues.
- Should be able to create a training plan for the team on various new products by first getting trained.

-Should be open to work in shifts.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.