Principal Support Ae - Ae Job in Cadence Design Systems

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

• Provide Customer Support and training on the usage of AWR Design Environment software products for customers with high level of satisfaction.
• Help the customers in the increase of productivity, debug complex issues and provide solutions in the implementation of AWR software in their design methodologies.
• Working closely with R&D and Engineering to identify and prioritize the product improvement initiatives through formal methods and help in the customer adoption.
• Consult and understand the innovative design needs from customers and communicate with internal teams
• Debug complex issues and suggest workarounds for customer for them to proceed in their design cycle phases.
• Guiding in the Creation and Creating high impact knowledge article content, tool adoption kits and other high-level documents to increase the self-help of customers.
• Mentoring and training of juniors in the Support Process and procedures, in EDA software and design methodologies as required
• Ability to translate Customer functional needs for high technical engineering designs into EDA requirements and efficiently communicate the EDA software implementation to customers.
• Involve in the customer support projects to improve productivity of Application Engineers and Support satisfaction levels
• Experience and exposure to PCB Design tools from Cadence or similar competitor
• Excellent knowledge of both windows and Linux computers (including software installation)
• Need excellent communication and interpersonal skills along fluency in written and verbal English.
• The position might include some travel at times

Were doing work that matters. Help us solve what others cant.