BriefCase
BriefCase

Cx Manager Job in Capillary Technologies

Cx Manager

Capillary Technologies 4+ weeks ago
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Job Summary JOB DESCRIPTIONThe Role: Capillary is building a CX team to work deeply with our customers to help increase the value they derive from Capillary s products. Within Capillary, they will champion the voice of customers and work cross-functionally to ensure our offerings continues to deliver superior value.
  • Build the playbook for value delivery for different Capillary CRM offerings
  • Drive initiatives with teams in product, tech, customer success to convert playbook into real product & service capabilities
  • Work with a set of Capillary s customers to engage them on the Capillary value delivery model and develop their roadmap for CRM-led growth
  • Work with customer teams to execute the roadmap and ensure RoI increase An Ideal Candidate will have:
  • Strong customer-backed thinking and problem-solving
  • Great communication skills (written and oral)
  • Ability to manage the execution of complex programs, involving multiple stakeholders (internally and at customers)
  • 4+ years of post MBA experience, with at least ~2 years in a Consulting firm in client-facing roles
Few interesting facts about us:
  • Our products power 250K POS terminals stores across the globe.
  • Our code touches 400M end customers in 35 countries.
  • Campaigns product has the scale of reaching out to the whole of South India's population in a few hours.
  • Loyalty products process transactions of ~$10B annually.
  • Commerce Platforms process a GMV of INR 30Crores/day
Experience Required :

Minimum 4 Years

Vacancy :

2 - 4 Hires

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