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BriefCase

Associate - It Ops Services Job in Coforge

Associate - It Ops Services

Coforge 4+ weeks ago
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Job Summary Ensuring the best customer experience by providing superior level of customer service and maximum availability at all times Log all incidents, service requests and problems, accurately following the practices defined for each process, including updates to existing tickets Diagnose, prioritise, troubleshoot and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately in an ITIL environment Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified. Proactively develop knowledge articles to improve the resolution process and increase customer satisfaction in line with Continual Service Improvement strategies Meet or exceed all internal KPIs Maintain technical and product knowledge and expertise, through research and self-development to ensure support remains efficient, effective and relevant to the business needs of the customer Ability to effectively communicate and build relationships with customers Provide a high level of technical and operational support to customers, both external and internal
Skills Required :
CALL HANDLING
Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

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