Openings For Technical Support Executives - Onsite Job in Cogniter Technologies

Openings For Technical Support Executives - Onsite

Cogniter Technologies 4+ weeks ago

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Job Summary

Working with customers to identify software problems and advising on the solution.
Logging and keeping record of customer/employee queries.
Ability to give software Demonstrations to customers.
Updating self help manual so customers/employees can try to fix problems themselves.
An in depth understanding of the software customers are using.
An ability to assess each customer or employees IT knowledge levels
Logical thinker and Ability to deal with difficult callers.
Good communication skills.
Good analytical and problem solving skills
Comfortable to work in US shifts (Night Shifts)

Experience Required :

2 to 5 Years

Vacancy :

2 - 4 Hires

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