Customer Care Executive Job in Credaster
Job Summary
- Proven experience as a Voice Process & Customer care executive
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team, BSc/BA in Business Administration, Marketing, or a related field.
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