Customer Success Manager Job in Crediwatch

Key Responsibilities:

• Lead the Customer Success Program
• Maintain ongoing relationships with Enterprise customers, contributing to sales, and minimizing churn
• Provide insights in client-to-business interactions, improve customer experience throughproduct support, and handle customer requests
• Standardize and improve customer onboarding process
• Strong experience in Account Management
• Evaluate and improve tutorials and other customer communicationinfrastructure
• Represent Crediwatch with a high degree of integrity
• Understand business requirements and delivery POCs, pilot programs and product delivery initiatives
• Work with the product, engineering and business development teams on pre-sale and post-sale engagements

Eligibility:

• A Master s Degree from Top Tier B-School in India.
• 6-8 years of work experience in the banking sector or in the area of Fintech startups/ventures
• An understanding of Fintech SAAS, Credit Risk, APIs would be helpful.
• Proven experience in leading customer success, account management and/or project implementation teams
• Strong oral and written communication skills to deliver information in an easily understood manner
• Proven track record of project management and setting up & delivering customer success programs is desirable
• Excellent work and professional ethics
• Ability to work in a challenging environment and handle pressure
• Capacity to persist and persuade
• Knowledge and background in project management is desirable
• Ability to lead and inspire others

You Believe-in & will align with our Business Objectives

• Customer Obsession - Consistently listen to customers; test, enhance and improve the customer experience.
• Breakthrough Simplicity - An innovative approach to make everything simpler
• Diving Deep -Technique used to arrive at a solution-based approach to problem solving and idea creation
• Drive for Results - Focus on end result of any task
• Encourage and Improve - Encouraging and promoting teamwork and focus on continuous self-development at every stage.
• Be Ethical and Respectful - Willingness to do the right thing even if it is hard; courteousness and being focused on the best in others.