Outreach Specialist- Strategic Account (night Shifts)) Job in Cvent Inc

Shift: East Coast (6:30 P.M - 3:30 A.M)

Position Duties:-

Partnering with Strategic Account Consultants and Analysts to monitor user adoption and system usage, opportunities to increase usage of Cvent product and maintain high levels of customer satisfaction

Work closely with Strategic Account Consultants to create and execute account success plans

70% of time is client facing

Assists with responding to SMM Strategic Support cases

Create and participate in Quarterly (QBRs) and Annual Customer Success Reviews (CSRs)

Produce client deliverables such as training guides, instructions, or reports on an as needed basis

Participate in regular standing client calls and contributing product knowledge and best practice recommendations propose solutions that help clients meet their objectives for using Cvent

Maintain a high level of product knowledge across the Cvent Event Cloud platform

Candidate Requirement:-

Graduate or post graduate degree or equivalent applicable experience

Minimum of 4 years of work experience.

Client facing experience in a technical support, client success or sales role preferred

Excellent communication skills in English (spoken and written)

Aptitude for learning and applying new technologies and applying industry specific business knowledge

Demonstrates the ability to work on multiple concurrent internal and client facing tasks/projects and displays ownership and accountability towards working with multiple stakeholders and meeting deadlines

Experience/expertise in web-based applications as well as office productivity tools such as MS Excel, Word and PowerPoint is required

Ability to work independently and manage multiple projects, responsibilities and competing priorities in a fast-paced environment

Possess strong organizational and analytical skills to prepare data for configuration and to process data into actionable reports

Physical Demands Notice