Customer Service Transformation Specialist Job in Cynosure Corporate Solutions

Key Responsibilities:

Perform central support to CS operations in countries (UK, DE, FR, NL, DK).

o Be the point of escalation for contact centre issues and performance related matters.

Provide timely, analysed consolidated CS performance report on a weekly and monthly basis.

Contribute to the implementation CS projects relating to performance improvement and new initiatives.

Ensure effective and consistent communication throughout the team for optimal operational effectiveness.

Identify and instill best practice, processes and systems and drive continuous improvement environment.

Skills and Experience:

Proven management experience of contact centre environments of a similar size and industry; ideally global

Knowledge of performance evaluation and customer service metrics; preferably with COPC background

Strong analytical skills

Firm understanding of reporting and budgeting procedures

Exceptional communication and interpersonal skills

Excellent organisational and leadership skills with problem-solving ability

Aility to think strategically

Able to multi task in a fast paced and high pressure environment