Production Specialist Job in Deutsche Bank

Production Specialist

Position Overview

Job Title: Production support

Location: Pune, India

Role Description - Summary:

You will be operating within Wealth Management Production domain or in Wealth Management subdivisions, as a Production Specialist. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user administration, user request support, troubleshooting and resolving the errors in production environment. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).

What well offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Key Responsibilities / Tasks:

Experience | Exposure (Recommended):

• 15+ years experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
• Service Operations, development experience within a global operations context
• Experience of end to end Level 2,3,4 management and good overview of Production/Operations Management overall
• Experience of supporting complex application and infrastructure domains
• ITIL / best practice service context. ITIL foundation is plus.
• Good analytical and problem solving skills
• Excellent communication skills, both written and verbal, with attention to detail.
• Ability to work in virtual teams and in matrix structures

Education/ Qualifications

B.E. / B. Tech. / Master's degree in computer science or equivalent

ITIL Certification is good to have

Skills That Will Help You Excel

• Recent experience of applying technical solutions to improve the stability of production environments
• Working experience of some of the following technology skills:
  • Operating systems (e.g. UNIX, Windows and Linux) and the underlying infrastructure environments
  • Middleware (e.g. Informatica, Extract-to-Load (ETL), Tibco, MQ and etc.
  • Servers, (Tomcat, Apache, IIS Web Servers and similar)
  • Database environments (e.g. Oracle, IBM DB2, Sybase, and SQL Server)
  • Automation, monitoring and data analytics tools, scheduling tool (Control-M, Cron jobs, windows task scheduler and Oracle EPM (Brio) and similar tools)
  • Scripting languages (e.g. UNIX shell and powershell, PERL, Python, Github, Spring boot, JAVA/.NET, COBOL, and similar programming languages)
  • Salesforce development tools and techniques(e.g. APEX language, Force.com custom development, triggers, controllers, Force.com,SOAP and REST APIs, JSON, sObjects, SOQL, SOSL, outbound messaging and creating Visual Force pages)
• Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.
• Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.
• 10-14 years of prior working experience

How well support you

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click to find out more about diversity and inclusion at Deutsche Bank.