Service Operations Engineer Job in Deutsche Bank

Service Operations Engineer

Position Overview

Designation: Associate

Role Description

Summary:

The Service Operations Specialist acts as a hands-on technician executing several tasks in relation to the required services within the Service Operations environment. The Service Operations Specialist role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Operations.

The main tasks of the Service Operations Specialist are: monitoring and tracking activities, analyzing Issues, supporting the resolution of issues and conflicts and preparing reports and meetings. The Service Operations Specialist has knowledge of and experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).

The primary areas to support are Distributed Technology applications in the HR Domain.

What well offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under child care assistance benefit (gender neutral)

Flexible working arrangements

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Tasks / Responsibilities:

Supporting a clearly defined set of HRIT applications.

Supporting HRIT Production Service operations covers two shifts in a day and Week end coverage for Maintenance schedule.

Develop a good understanding of the activities required to execute production management functions.

Support Service Operations teams in providing optimum service level to the business lines supported.

Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem solving techniques and processes are applied

Undertake specific functions within the relevant production management process as identified for the specific production management area.

Participate in regular meetings with stakeholders, prepare and document meetings, track progress and communicates to stakeholders.

Collect, interpret and respond to changes in production data, as appropriate.

Track the implementation of resolution tasks.

Provide regular and reliable reporting of relevant data to meet management requirements.

Understand thoroughly the end to end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations).

Maintain an end to end view of the application and infrastructure landscape.

Provide input and contribute in Production Management related audits.

Engage with other Service Operations groups to understand business requirements

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

How well support you

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

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Our values define the working environment we strive to create diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click to find out more about diversity and inclusion at Deutsche Bank.