Hiring For Customer Service Officer- Telesales Job in Dreams Solutions

Purpose of the Role:

Sell Personal Loans to customers who has previously closed loan from FICCL or still have an active Personal loan.

Key Responsibilities:

• Outcalls data assigned and promotes Personal loan offer
• Generates leads for customer interested in Personal loans
• Tags all calls in dialler and CRM.
• Pitches end to end information and converts customer for Personal Loan
• Provide customers with complete product information.
• Explains the entire documentation process to avail a loan.
• Complete knowledge of the policy and process
• Coordinate with Branches on document collection and processing of the loan
• Follow up till the case is disbursed
• Explain in detail the offer available for the customer
• Provide accurate information on documents required
• Ensure self-learning by participating in training conducted.
• Updates himself on the policy and process.
• Generate good quality leads quality
• Increases conversion of leads generated

Expertise required/ Domain Knowledge:Prior Banking / NBFC / Call centre experience into telesales role.

No. of years of relevant experience:1 - 6 years of experience in Telesales, preferably in Finance services domain

Any specific specialization/education:Minimum HSC required.