Customer Service Executive Hiring For A Bank Job in Spm Hr Solutions

Roles and Responsibilities

Excellent communication skill inEnglish/Tamil/Hindi.

Knowledge of customer relationship management (CRM) Practices.

Ensures high levels of customer service orientation and application of bank policy.

Informs customers of new products or product enhancements to further expand the banking relationship.

Approach potential customer to establish relationship

The resource needs to complete video KYC of customers

This will involve calling customers at their convenient time or receiving incoming video KYC calls from customers

The resource will be bound by per day productivity targets

Building positive relationship with customer.

Desired Candidate Profile

Any Graduate with 1-2 years customer service experience, preferably banking experience (additional advantage).

Hands-on experience in MS Excel

Should be presentable & formally attired for work

Should be ready to work in shifts 9am 9pm, Sat & Sun may be working (comp offs may be provided)

Computer skills is a must