Technical Account Manager Job in Dxfactor Solutions Pvt. Ltd.

Job Type: Full Time

Our Technical Account Managers act as Tier 2 support for some of our strategic clients, working in partnership with our Customer Success Managers and other departments to help support the needs of the customer. TAMs will be interacting with security analysts and/or software developers on the customer side to answer questions about NowSecure Products as well as mobile application security testing and vulnerabilities. TAMs can expect to have regularly scheduled check-ins with the customer. There is a high degree of organization and project management that is required with this role.

Key Responsibilities:

• Provide technical support in a fast-paced environment
• Familiarize yourself with customer environments, requirements, and milestones in order to help drive value
• Perform technical presentations and demos for customers
• Explain features and benefits to customers
• Stay up-to-date on relevant solutions, products and services
• Provide customer feedback to product management on feature enhancement requests, and product bugs to support teams and other relevant teams as needed
• Provide updates to customers on requested features, bug fixes and product roadmaps
• Understand relevant industry-based policies as they pertain to mobile, OWASP, iOXT, PCI, HIPAA or NIAP
• Adapt to complex, changing business environments to deliver valuable solutions to enterprise clients

Key Requirements:

• Proven working experience in project management (PMP certification a plus)
• Excellent knowledge and experience with a wide variety of IT technologies and security solutions
• 3-5 years experience and a strong, successful track record in the mobile or security industry with large enterprise customers (Federal experience is a plus)
• Basic knowledge and understanding of the CI/CD pipeline and SDLC
• Knowledge of or aptitude to learn graphQL
• Genuine technical curiosity to learn
• Advanced mobile security understanding is a plus
• Excellent written and verbal communication, listening, and presentation skills
• Ability to work effectively and add value as a team member